Terms of Use and Sale

Article 1: Legal Information

Article 2: Definitions

In these terms and conditions, the following terms have the meaning set out below:

• "Platform" refers to the website and mobile application accessible at https://teach-me-up.com
• "Participant" refers to any individual registered on the Platform to attend training courses
• "Facilitator" refers to any professional authorized to create and deliver training courses on the Platform
• "Services" refers to all services offered by the Platform
• "Content" refers to all elements (courses, quizzes, etc.) made available on the Platform
• "Quiz" refers to an interactive questionnaire composed of multiple-choice questions, which can be played solo or in a group session
• "Group Session" refers to a real-time quiz session, led by a Facilitator, in which multiple Participants take part simultaneously
• "Group" refers to a grouping of Participants created by a Facilitator to organize and track training
• "Review" or "Feedback" refers to the evaluation left by a Participant at the end of a quiz, including a rating and an optional comment
• "Certification Exam" refers to a quiz in exam mode with a defined passing threshold, resulting in the issuance of a certificate

Article 3: Purpose

These terms and conditions define the terms and conditions of use of the services offered on the Platform. They constitute the agreement between the Platform and the User.

Article 4: Registration and User Account

Article 5: Personal Data Protection

5.1 Types of Data Collected

As part of our service, we collect and process the following data:

• Identification data: last name, first name
• Contact details: email address
• Payment data: bank details (only processed securely during transactions)
• Training data: quiz results, exams, progress, and certificates obtained
• Feedback data: ratings given to quizzes, comments, anonymity preferences
• Group data: membership in learner groups, participation statistics
• Session data: participation in real-time group sessions, scores achieved
• Usage data: connection logs, IP address, browsing data on the platform

5.2 Purposes of Processing

Your personal data is collected and processed for the following purposes:

• Management of your user account and authentication
• Provision of training services and educational monitoring
• Sending results and issuing certificates
• Collection and display of educational reviews to facilitators (identified by default, anonymous at the participant's choice for solo quizzes)
• Communications about platform updates (only with your explicit consent)
• Billing and payment management
• Security and fraud prevention
• Compliance with our legal and regulatory obligations

5.3 Legal Basis for Processing

The processing of your personal data is based on the following legal grounds:

• Performance of the contract for the provision of our training services
• Compliance with our legal obligations (particularly regarding data retention)
• Your consent for the sending of marketing communications
• Our legitimate interest in the security of the platform and fraud prevention

5.4 Data Retention Period

We retain your personal data for the following periods:

• Account data: until account deletion or 3 years after your last activity
• Training data: 5 years after the last training activity
• Billing data: 10 years (legal obligation)
• Connection logs: 1 year

5.5 Data Recipients

Your personal data is accessible to:

• Our authorized personnel, within the scope of their duties
• Our technical subcontractors and service providers
• The Facilitator responsible for the quiz: Participant reviews and comments are visible with the author's name, unless the Participant has chosen anonymity
• Competent authorities upon judicial request

All our subcontractors are subject to strict confidentiality and security obligations

5.6 Your Rights

In accordance with the GDPR, you have the following rights regarding your personal data:

• Right of access to your data
• Right to rectification of inaccurate data
• Right to erasure ('right to be forgotten')
• Right to data portability
• Right to object to processing
• Right to restriction of processing

To exercise these rights or for any questions regarding the processing of your data, contact our Data Protection Officer:

5.7 Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data, including:

• Encryption of sensitive data
• Strict access control
• Regular data backups
• Regular security audits

5.8 Transfers Outside the EU

Your data is hosted and processed within the European Union. In the event of a transfer outside the EU, we ensure that the destination country provides an adequate level of protection or that appropriate safeguards are in place.

Article 6: Paid Services and Billing

Article 7: Intellectual Property

Article 8: User Obligations

Article 9: Limitation of Liability

The Platform shall not be held liable for indirect damages resulting from its use. The Platform's liability is limited to the amount of services paid for by the user.

Article 10: Termination

Article 11: Modifications to the Terms

Users will be notified of any changes to these terms 30 days before they take effect. Continued use of the Platform after such notification constitutes acceptance of the new terms.

Article 12: Governing Law and Jurisdiction

These terms and conditions are governed by French law. The language of the agreement is French. In the event of a translation, only the French version shall prevail.

• Any dispute relating to the interpretation or performance of these terms and conditions shall fall under the exclusive jurisdiction of the French courts
• In the event of a dispute with a professional user, only the courts of Bordeaux shall have jurisdiction
• For individual users, the applicable rules of jurisdiction shall apply

If any provision of these terms and conditions is declared null or unenforceable under any law, regulation, or final court decision, it shall be deemed unwritten and the remaining provisions shall remain in full force and effect

Article 13: Mediation and Dispute Resolution

In accordance with articles L.616-1 and R.616-1 of the French Consumer Code, our company offers a consumer mediation mechanism. The designated mediation entity is: Médiateur en cours de contractualisation. La plateforme est encore expérimentale et non payante. Toute demande de retrait sera raitée sur simple demande en une semaine maximum (en période de vacance) sous 48h autrement.

Mediation steps:

• In the event of a dispute, the user must first contact us in writing to attempt to resolve the matter amicably
• If no solution is found within 30 days, the user may refer the matter to the mediator free of charge
• The mediator will attempt, with full independence and impartiality, to bring the parties together with a view to reaching an amicable solution
• The parties remain free to accept or reject the mediator's proposal

For cross-border disputes, the European Commission provides an online dispute resolution platform accessible at: https://ec.europa.eu/consumers/odr/

Recourse to mediation does not preclude the possibility of legal proceedings

Article 14: Participant Reviews and Feedback